Every caregiver we send to your home is New Dawn Homecare employee and has gone through our screening and orientation processes and has agreed to abide by all New Dawn Homecare policies and procedures. To help ensure the safety and well being of our clients, we perform a criminal record check and vulnerable sector check with each caregiver before they are hired and then cover each caregiver with general liability and workers’ compensation insurance.

Yes. Cognitive decline, dementia, and/or Alzheimer’s diagnoses can be difficult for a loved one and their family. Providing care for someone living with this disease is not a simple task and can place a great deal of stress on the caregiver.

We can provide anywhere from three hours a day to care that is 24 hours a day and 7 days a week. Our caregivers who work with dementia and Alzheimer’s clients are trained in Teepa Snow’s Positive Approach to Care (PAC) [hyperlink: https://teepasnow.com/]. 

Some clients elect to have a caregiver come in to provide respite to a family caregiver, allowing them to leave the house or get some rest with enhanced peace of mind. Other clients elect to have New Dawn Homecare in for the overnight hours, especially if their loved one has a tendency to night-wander. 

We also know that care needs can and do change overtime and we can revise and enhance your care plan as new or different care needs arise. 

Yes, our staff are trained in working with clients with limited mobility, including transfer assists and personal care (bathing and dressing) for those with limited and/’or declining mobility to ensure that they can continue to live lives that are full and healthy at home.

New Dawn Homecare uses several tools to track our caregivers. First, we use simple timesheets filled out by each caregiver. Our caregivers are also required to complete charting notes for every shift. Then, we use a combination of Internet-based solutions to verify time, attendance, and charting notes.

This allows you to have a written record of services within the home where care is provided. We can provide this written verification to you at any time.

Also, our itemized invoices are only sent after services are complete. This lets you ask any questions about time or date of care.

The cost of our services depends on the kind of care required. Our care rates range from $22.50/hour to $25.00/hour for personal care to $55.00/hour for care from a Licensed Practical Nurse. These hourly rates are plus tax. 

In some circumstances, these hourly rates are plus travel costs. 

We always provide a written care plan based on your specific needs that includes an outline of all costs prior to initiating care services. Rates will never be increased without at least sixty days notice.

We have a three-hour minimum for all of our care services. This means that, unlike publicly funded homecare, we aren’t stopping in for 15 minutes in the morning or 15 minutes at night. During our three hour visits we can deliver a number of services: bathing, dressing, meals, social connection, medication reminders, and/or grocery shopping and transportation to appointments.

There are a few factors that go into our setting our care rates: 

We are fully insured, as are all of our caregivers. This means that if ever there is an accident or an incident in your home, and a caregiver is injured, you are not liable for this. As a registered business who pays into Workers Compensation, our employees are looked after by our insurance and Workers Compensation in the case of a workplace injury. 

We carefully screen, train, and equip our caregivers to provide exceptional quality of care at all times and in all circumstances. Our frontline caregivers are supported 24/7 by a Nurse Care Coordinator. Our training is ongoing (not just at the start of employment) so that we can ensure that we are always using best practices in all of our work.

Yes. We can schedule a visit to your loved one’s home, hospital room, or long-term care facility to conduct a care plan assessment. If you are their authorized representative, this entire process can be done in consultation with you. Our care coordinator will follow-up with you after the visit to discuss what was learned, and you will have the final say in the kinds and frequency of care they receive. 

Yes, we can provide care that ranges anywhere from three hours once every few months to twenty-four hours a day, seven days a week. Depending on care needs, we have CCAs and LPNs who provide overnight care, to ensure that medications are administered as needed, your loved ones don’t wander or injure themselves, or simply to give you the added piece of mind that if help is needed in the middle of the night, it is already there. 

Yes, our Personal Care Assistants can provide medication reminders, and our Licensed Practical Nurses can help with the administration of medication.

New Dawn Homecare was founded in Sydney, Nova Scotia in 1988 and has operated continuously since this time. Over the last 34 years we have grown in size and expanded to provide a variety of services based on the needs of our clients. 

No. You (or an authorized representative) are only invoiced after the completion of services and at the end of each month. You never have to pay caregivers directly. And you’ll never be asked to pay an additional fee to any employee. 

You can pay your invoice via cheque, credit card, e-transfer, or pre-authorized debit.

This Privacy Policy applies to all personal information within New Dawn Homecare’s possession and control. Protecting the privacy and confidentiality of personal information is fundamental to New Dawn Homecare’s daily operations. We collect, use, protect, disclose (when requested by client or required by law), and destroy private and confidential information in a way that conforms to all applicable federal and provincial laws and regulations, and in an appropriate, responsible, and ethical manner.

All New Dawn Homecare staff, from the Director of New Dawn Healthcare to our frontline housekeeping staff, abide by our procedures and practices when handling personal information.

New Dawn Homecare’s Privacy Management Program is governed by the information handling practices of the Personal Information Protection and Electronic Documents Act (PIPEDA).

Under no circumstances will New Dawn Homecare sell, distribute, or otherwise disclose personal information or contact lists to third parties.

For more information on how we collect, store, use, and destroy private and confidential information, please visit our Clients Rights page (hyperlink).

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